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Error management orientation : impact on service recovery performance, and the mediating role of self-efficacy

Guchait, Priyanko - In: International journal of contemporary hospitality management 35 (2023) 10, pp. 3518-3541

Persistent link: https://www.econbiz.de/10014334325

The moderating effect of supervisor and coworker support for error management on service recovery performance and helping behaviors

Pasamehmetoglu, Aysin; Guchait, Priyanko; Tracey, J.B.; … - In: Journal of Service Theory and Practice 27 (2017) 1, pp. 2-22

Purpose The purpose of this paper is to amend and extend the emerging research that has utilized an employee-focused approach to examining the service recovery process. In doing so, the authors examine the influences of supervisor and coworker support for error management on two measures of...

Persistent link: https://www.econbiz.de/10014907503

Perceived supervisor and co-worker support for error management : impact on perceived psychological safety and service recovery performance

Guchait, Priyanko; Paşamehmetoğlu, Ayşın; Dawson, Mary - In: International journal of hospitality management 41 (2014), pp. 28-37

Persistent link: https://www.econbiz.de/10010403128

Error management culture : impact on cohesion, stress, and turnover intentions

Guchait, Priyanko; Paşamehmetoğlu, Ayşın; Madera, Juan - In: The service industries journal 36 (2016) 3/4, pp. 124-141

Persistent link: https://www.econbiz.de/10011564530

The moderating effect of supervisor and coworker support for error management on service recovery performance and helping behaviors

Pasamehmetoglu, Aysin; Guchait, Priyanko; Tracey, J. B.; … - In: Journal of service theory and practice : JSTP 27 (2017) 1, pp. 2-22

Persistent link: https://www.econbiz.de/10011601103

Reducing food safety errors in the United States : leader behavioral integrity for food safety, error reporting, and error management

Guchait, Priyanko; Neal, Jack A.; Simons, Tony - In: International journal of hospitality management 59 (2016), pp. 11-18

Persistent link: https://www.econbiz.de/10011609951

Anxiety and gratitude toward the organization : relationships with error management culture and service recovery performance

Wang, Xingyu; Guchait, Priyanko; Pasamehmetoglu, Aysin - In: International journal of hospitality management 89 (2020), pp. 1-9

Persistent link: https://www.econbiz.de/10012293788

Hospitality employees' affective experience of shame, self-efficacy beliefs and job behaviors : the alleviating role of error tolerance

Wang, Xingyu; Guchait, Priyanko; Do The Khoa; … - In: International journal of hospitality management 102 (2022), pp. 1-11

Persistent link: https://www.econbiz.de/10013185213