Similar Search Results

Enhancing employees' duty orientation and moral potency : dual mechanisms linking ethical psychological climate to ethically focused proactive behaviors

Gok, Kubilay; Babalola, Mayowa; Lakshman, C.; Sumanth, … - In: Journal of organizational behavior : OB ; the … 44 (2023) 1, pp. 157-175

Persistent link: https://www.econbiz.de/10014280053

Micro-moments, choice and responsibility in sustainable organizational change and transformation : the Janus dialectic

Stokes, Peter; Harris, Phil - In: Journal of organizational change management 25 (2012) 4, pp. 595-611

Persistent link: https://www.econbiz.de/10009573355

Organisational stakeholder relations and innovation : the role of ethics, trust and sustainability

Scott, Peter (ed.); Moore, Neil (ed.); Stokes, Peter (ed.) - 2016

Persistent link: https://www.econbiz.de/10011589510

When Japanese "omotenashi" care fails in intercultural situations : an autoethnographic account of dynamics of thorny disharmony

Ashta, Ashok; Stokes, Peter - In: Journal of Asia Business Studies 18 (2024) 6, pp. 1603-1619

Persistent link: https://www.econbiz.de/10015327091

When Japanese ‘omotenashi’ care fails in intercultural situations: an autoethnographic account of dynamics of thorny disharmony

Ashta, Ashok; Stokes, Peter - In: Journal of Asia Business Studies 18 (2024) 6, pp. 1603-1619

Purpose “Omotenashi” has become a buzzword denoting the Japanese ethic for excellence in customer care. However, while there is an emerging body of research on the spirit of the provider side, nevertheless, the customer care experiences from the beneficiary perspective – especially the...

Persistent link: https://www.econbiz.de/10015348646