Service differentiation is an emerging method to improve profit and to better serve high-priority customers. Such an approach has recently been introduced by one of Europe's leading rail cargo companies. Under this approach, customers can choose between classic and premium service. Premium...

During the last decades, freight transportation experienced a worldwide boom. At the same time, competition increased considerably, such that efficient cost structures are indispensable for any market player. One of the main challenges a transportation company faces is the efficient employment...