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International journal of hospitality management
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Asymmetry of hotel ratings on TripAdvisor : evidence from single- versus dual-valence reviews
Fong, Lawrence Hoc Nang
;
Lei, Soey Sut Ieng
;
Law, Rob
- In:
Journal of hospitality marketing & management
26
(
2017
)
1
,
pp. 67-82
Persistent link: https://www.econbiz.de/10011669668
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2
A genetic algorithm-based learning approach to understand customer satisfaction with OTA websites
Hao, Jin-Xing
;
Yu, Yan
;
Law, Rob
;
Fong, Davis Ka Chio
- In:
Tourism management : research, policies, practice
48
(
2015
),
pp. 231-241
Persistent link: https://www.econbiz.de/10010508396
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3
An updated comprehensive review of website evaluation studies in hospitality and tourism
Sun, Sunny
;
Fong, Davis Ka Chio
;
Law, Rob
;
He, Shan
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 355-373
Persistent link: https://www.econbiz.de/10011611225
Saved in:
4
Does perceived yuanfen impact Chinese customers' hotel ratings?
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
- In:
International journal of hospitality management
122
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10015072323
Saved in:
5
Evaluation of hotel websites : progress and future developments (invited paper for "luminaries" special issue of International Journal of Hospitality Management)
Law, Rob
- In:
International journal of hospitality management
76
(
2019
)
2
,
pp. 2-9
Persistent link: https://www.econbiz.de/10011982050
Saved in:
6
Analysis of the perceived value of online tourism reviews : influence of readability and reviewer characteristics
Fang, Bin
;
Ye, Qiang
;
Kucukusta, Deniz
;
Law, Rob
- In:
Tourism management : research, policies, practice
52
(
2016
),
pp. 498-506
Persistent link: https://www.econbiz.de/10011419280
Saved in:
7
A segmentation of online reviews by language groups : how English and non-English speakers rate hotels differently
Schuckert, Markus
;
Liu, Xianwei
;
Law, Rob
- In:
International journal of hospitality management
48
(
2015
),
pp. 143-149
Persistent link: https://www.econbiz.de/10011341593
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8
Multilevel analysis of the relationship between type of travel, online ratings, and management response : empirical evidence from international upscale hotels
Liang, Sai
;
Schuckert, Markus
;
Law, Rob
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 239-256
Persistent link: https://www.econbiz.de/10011669972
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9
Do customers share the same perspective? : a study on online OTAs ratings versus user ratings of Hong Kong hotels
Leung, Rosanna
;
Au, Norman
;
Liu, Jianwei
;
Law, Rob
- In:
Journal of vacation marketing : an international journal
24
(
2018
)
2
,
pp. 103-117
Persistent link: https://www.econbiz.de/10011876140
Saved in:
10
Evaluation of hotel brand competitiveness based on hotel features ratings
Xia, Haiyang
;
Vu, Huy Quan
;
Law, Rob
;
Li, Gang
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241517
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