Suárez, Eva; Calvo-Mora, Arturo; Roldán, José L.; … - In: European Research on Management and Business Economics … 23 (2017) 3, pp. 147-156
The purpose of the paper is to present the state of the art in quantitative research on the EFQM modelthat will guide future research lines in this field. For this, a systematic literature review from the period 1991–2015 is carried out in impact journals belonging to the Journal Citation...
