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This paper investigates the potential of information technologies to improve public service delivery and empower citizens in the context of two unusual randomized natural experiments occurring within one particular bureaucratic process: the renewal of a national identification card by the...
Persistent link: https://www.econbiz.de/10010257215
This paper investigates the potential of information technologies to improve public service delivery and empower citizens in the context of two unusual randomized natural experiments occurring within one particular bureaucratic process: the renewal of a national identification card by the...
Persistent link: https://www.econbiz.de/10010249394
Persistent link: https://www.econbiz.de/10011730299
This paper investigates the potential of information technologies to improve public service delivery and empower citizens in the context of two unusual randomized natural experiments occurring within one particular bureaucratic process: the renewal of a national identification card by the...
Persistent link: https://www.econbiz.de/10013057916