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Firms often use appeals like “Your voice matters” or “Have your say in our company’s direction” when attempting to increase customer engagement. We examine whether trying to motivate people by persuading them that their behavior is consequential – a tactic that we call an “agency...
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This natural field experiment tests the effects of purely symbolic awards on volunteer retention in a public goods context. The experiment is conducted at Wikipedia, which faces declining editor retention rates, particularly among newcomers. Randomization assures that award receipt is orthogonal...
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This paper reports the findings from a survey experiment conducted online at IBM to assess the impact of employee awards on behavior in the workplace. We document that the introduction of a hypothetical award has statistically significant effects on the stated willingness to contribute to a...
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The motivation crowding effect suggests that an external intervention via monetary incentives or punishments may undermine (and under different indentifiable conditions strengthen) intrinsic motivation. As of today, the theoretical possibility of crowding effects is widely accepted among...
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