Traditional models of operations management involve dynamic decision-making assuming optimal (Bayesian) updating. However, behavioral theory suggests that individuals exhibit bias in their beliefs and decisions. We conduct both a field study and two laboratory studies to examine the phenomena in...

One key driver of improvement in surgical outcomes is a surgeon’s prior experience. However, research notes that not all experience provides equal value for performance. How then should surgeons accumulate experience to improve quality outcomes? In this paper we investigate the differential...