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~subject:"Experiment"
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Experiment
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Journal of economic behavior & organization : JEBO
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Journal of behavioral and experimental economics
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Journal of behavioral decision making
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Journal of retailing and consumer services
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Discussion paper series / IZA
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Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
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International journal of hospitality management
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Experimental economics : a journal of the Economic Science Association
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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American journal of agricultural economics
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Journal of travel and tourism marketing
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1
Creating value for patients through service encounter experiences : evidence from Turkey
Akin, Mahmut Selami
;
Okumuş, Abdullah
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
4
,
pp. 828-848
Persistent link: https://www.econbiz.de/10014285902
Saved in:
2
A paradigm for examining second-order factor models employing structural equation modeling
Koufteros, Xenophon
;
Babbar, Sunil
;
Kaighobadi, Mehdi
- In:
International journal of production economics
120
(
2009
)
2
,
pp. 633-652
Persistent link: https://www.econbiz.de/10003888531
Saved in:
3
The temporal construal of customer satisfaction
Pizzi, Gabriele
;
Marzocchi, Gian Luca
;
Orsingher, Chiara
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 484-497
Persistent link: https://www.econbiz.de/10011392284
Saved in:
4
The performance effect of feedback frequency and detail : evidence from a field experiment in customer satisfaction
Casas-Arce, Pablo
;
Lourenço, Sofia M.
; …
- In:
Journal of accounting research
55
(
2017
)
5
,
pp. 1051-1088
Persistent link: https://www.econbiz.de/10011790750
Saved in:
5
Is service with a smile enough to satisfy customers? : sincere and insincere smiles via video and vignette
Bakar, Resekiani Mas
;
Ayu, Fitriani
;
Nadjamuddin, Lukman
- In:
Gadjah Mada international journal of business
25
(
2023
)
2
,
pp. 121-142
Persistent link: https://www.econbiz.de/10014302624
Saved in:
6
Understanding the exhibition attendees' evaluation of their experiences : a comparison between high versus low mindful visitors
Choe, Yeongbae
;
Lee, Sang Min
;
Kim, Dae-Kwan
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 899-914
Persistent link: https://www.econbiz.de/10010469216
Saved in:
7
Mean service metrics : biased quality judgment and the customer-server quality gap
Batt, Robert J.
;
Tong, Jordan D.
- In:
Manufacturing & service operations management : M & SOM
22
(
2020
)
5
,
pp. 975-995
Persistent link: https://www.econbiz.de/10012296780
Saved in:
8
The effect of quality and fairness of educational services on the intention of reuse : the mediation effect of experience value and self-efficiency
Kim, Seong Jin
- In:
Journal of international trade & commerce
16
(
2020
)
6
,
pp. 131-152
Persistent link: https://www.econbiz.de/10012592876
Saved in:
9
Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora
;
Laškarin Ažić, Marina
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 615-630
Persistent link: https://www.econbiz.de/10014319781
Saved in:
10
Dynamik von Kundenerwartungen im Dienstleistungsprozess : Konzeptionalisierung und empirische Befunde
Richter, Mark
-
2005
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003140794
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