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Experiment
Consumer behaviour
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Customer satisfaction
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Service quality
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Dienstleistungsqualität
47
Kundenzufriedenheit
45
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Mattila, Anna S.
21
Liu, Qing
5
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4
Choi, Choongbeom
2
Gao, Yixing
2
Pinto, Diego Costa
2
Yang, Wan
2
Zhang, Ye
2
Andreu, Luisa
1
Bolton, Lisa E.
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Borges, Adilson
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Fock, Henry
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Font, Xavier
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Kim, Min Gyung
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King, Ceridwyn
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Leung, Xi Yu
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Li, Connie
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International journal of hospitality management
7
Journal of business research : JBR
3
Cornell hospitality quarterly : CQ
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
European journal of marketing
1
International journal of contemporary hospitality management
1
Journal of global marketing
1
Journal of hospitality marketing & management
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Journal of service research
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Journal of travel and tourism marketing
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ECONIS (ZBW)
23
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1
Tourism experiences vs. material purchases : effects of eudaimonic consumption motive on consumers' reactions to invidious comparisons
Yang, Wan
;
Zhang, Ye
;
So, Kevin Kam Fung
- In:
Tourism management : research, policies, practice
83
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012417907
Saved in:
2
Would travel experiences or possessions make people happier?
Yang, Wan
;
Zhang, Ye
;
Wang, Yao-Chin
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
2
,
pp. 412-431
Persistent link: https://www.econbiz.de/10014245395
Saved in:
3
Me, Myself, and My AI : how artificial intelligence classification failures threaten consumers' self-expression
Lopes, Ana Rita Gonçalves
;
Pinto, Diego Costa
; …
- In:
Journal of business research : JBR
186
(
2025
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015156892
Saved in:
4
The role of cultural tightness-looseness in the ethics of service recovery
Li, Connie
;
Fock, Henry
;
Mattila, Anna S.
- In:
Journal of global marketing
25
(
2012
)
1
,
pp. 3-16
Persistent link: https://www.econbiz.de/10009617932
Saved in:
5
The effect of assortment pricing on choice and satisfaction : the moderating role of consumer characteristics
Choi, Choongbeom
;
Mattila, Anna S.
;
Upneja, Arun
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
1
,
pp. 6-14
Persistent link: https://www.econbiz.de/10011925100
Saved in:
6
The social influence of other consumers on consumers’ reward donations
Gao, Yixing
;
Mattila, Anna S.
- In:
International journal of hospitality management
77
(
2019
),
pp. 504-511
Persistent link: https://www.econbiz.de/10011988872
Saved in:
7
Consumer response to authentic-language versus English-language menu labeling in ethnic dining
Choi, Sungwoo
;
Liu, Qing
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
2
,
pp. 125-134
Persistent link: https://www.econbiz.de/10011865490
Saved in:
8
The impact of stereotyping on consumers' food choices
Gao, Yixing
;
Mattila, Anna S.
- In:
Journal of business research : JBR
81
(
2017
),
pp. 80-85
Persistent link: https://www.econbiz.de/10011771603
Saved in:
9
Airbnb : online targeted advertising, sense of power, and consumer decisions
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
60
(
2017
),
pp. 33-41
Persistent link: https://www.econbiz.de/10011640224
Saved in:
10
The influence of a "green" loyalty program on service encounter satisfaction
Liu, Qing
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 576-585
Persistent link: https://www.econbiz.de/10011635004
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