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Exploratory scale analysis
invariant item ordering
5
monotone likelihood ratio
3
nonparametric IRT models
3
nonparametric item response theory
3
polytomous IRT models
3
Customer satisfaction
2
IRT models
2
Mokken scale analysis
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Mokken scaling
2
Service quality
2
item response theory
2
manifest invariant item ordering
2
parametric IRT models
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stochastic ordering
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Construct dimensionality
1
Construct validity
1
Cronbach’s alpha
1
Dienstleistungsqualität
1
Genetic algorithm
1
Item selection
1
Kendall’s W
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Kundenzufriedenheit
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Longitudinal analysis
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Längsschnittanalyse
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Market research
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Marktforschung
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Measurement
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Messung
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Netherlands
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Nichtparametrisches Verfahren
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Niederlande
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Personal banking
1
Privatkundengeschäft
1
Probabilistische Testtheorie
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Psychological tests
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Revenue management
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Revenue-Management
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SERVQUAL
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Scale development
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Paas, Leonard
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Sijtsma, Klaas
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Marketing Letters
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Nonparametric item response theory for investigating dimensionality of marketing scales: A SERVQUAL application
Paas, Leonard
;
Sijtsma, Klaas
- In:
Marketing Letters
19
(
2008
)
2
,
pp. 157-170
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