We examine organizational- (work empowerment) and individual-level (leader identity) factors that may affect leadership aspirations and how these factors interact with financial strain. A natural intervention in which time 1 data were collected prior to the COVID-19 pandemic allowed us to...

The service-profit chain model ( Heskett, Jones, Loverman, Sasser, & Schlesinger, 1994 ) highlights the well-documented relationship between employee and customer attitudes suggesting that employees who are satisfied and engaged with their work provide better customer service resulting in higher...