This paper estimates the effects of group identity on discrimination in the marketplace. We conducted an audit study in two electronics markets in São Paulo, Brazil during the 2014 Brazil World Cup (WC), and recorded the behaviour of 557 sellers in 922 market interactions. To identify...

Firms commonly undertake philanthropic campaigns as a means of attracting and retaining customers. Such campaigns often take the form of charity-linked promotions, whereby a firm donates a specific amount to a charitable cause when a customer takes up the promotion through a related purchase. We...

Driving is an integral component of many operational systems, and any small improvement in driving quality can have a significant effect on accidents, traffic, pollution, and the economy in general. However, making improvements is challenging given the complexity and multidimensionality of...