This study aims to understand the extent to which policymakers continue to be impacted by the COVID-19 pandemic as we move away from the crisis. The survey provides insights into the types of consumer risks that have emerged because of the pandemic and the impact of such risks on policy...

The Kenyan population uses financial services from a broad array of providers. The financial sector regulators provide some, but incomplete and sometimes inconsistent consumer protection to the clients of regulated institutions. In the absence of a market-wide consumer protection law or...

Tanzania is one of the fastest growing mobile markets: Four mobile money providers have deployed 153,369 agents that have registered 31.8 million accounts, 11 million of which are active on a 90-day basis. The providers are processing more than 99 million transactions per month valued at over 3...