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Developing a Six Sigma framework: perspectives from financial service companies

Chakraborty, Ayon; Leyer, Michael - In: International Journal of Quality & Reliability Management 30 (2013) 3, pp. 256-279

Purpose – Six Sigma is considered to be an important management philosophy to obtain satisfied customers, but financial service organisations have been slow to adopt Six Sigma issues so far. Despite the extensive effort that has been invested and benefits that can be obtained, the systematic...

Persistent link: https://www.econbiz.de/10014800743

Developing a Six Sigma framework : perspectives from financial service companies

Chakraborty, Ayon; Leyer, Michael - In: International journal of quality & reliability management 30 (2013) 3, pp. 256-279

Persistent link: https://www.econbiz.de/10009730020

Implementation of service systems on the shop-floor level in financial service companies : empirical evidence from Australia and Germany

Leyer, Michael; Kronsbein, Daniel; Willis, Richard; … - In: International journal of production research 54 (2016) 11/12, pp. 3229-3242

Persistent link: https://www.econbiz.de/10011496958

Lean Six Sigma in financial services industry : a systematic review and agenda for future research

Vashishth, Abhishek; Chakraborty, Ayon; Antony, Jiju - In: Total quality management & business excellence 30 (2019) 4, pp. 447-465

Persistent link: https://www.econbiz.de/10012199764

The impact of third-party financial products on the consumer loan services market in the banking sector : an analysis of sales progress and consumer behavior

Ranawat, Narendra Singh; Chakraborty, Ayon - In: Asia Pacific financial markets 31 (2024) 2, pp. 367-387

Persistent link: https://www.econbiz.de/10014548389

Implementing Lean Six Sigma in financial services : the effect of motivations, selected methods and challenges on LSS program- and organizational performance

Vashishth, Abhishek; Lameijer, Bart Alex; Chakraborty, Ayon - In: International journal of quality & reliability management 41 (2024) 2, pp. 509-531

Persistent link: https://www.econbiz.de/10014470923

Organizational adoption of new service development tools

Jin, Dayu; Chai, Kah Hin; Tan, Kay Chuan - In: Managing service quality : MSQ ; an international journal 22 (2012) 3, pp. 233-259

Persistent link: https://www.econbiz.de/10009562218