Nicholas, John M. - 2018 - 2nd edition
Perspective -- Quality of Design and Kano Model -- Quality of Conformance -- Total Quality Management -- TQM Integrative Framework … Ownership -- Frontline Worker Responsibility -- Process Orientation -- Quality Training and Education -- Implementing TQM … -- Barriers to Successful TQM11 -- TQM and Lean Production -- Summary -- Questions -- Suggested Reading -- Notes -- Section II …
