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analytical approach has been adopted for the study. For the present study, the case of J&K Bank, which is a leading private … sector bank operating in the state, has been taken for consideration. A sample of 200 customers was selected randomly from … present paper tries to take a critical account of existent business process management in J&K Bank and to study the …
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transformation has a negative impact on bank's performance (through the return on assets and return on equity). Furthermore, the … exciting discussions related to digital transformation and bank performance. …
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. The data was collected through a structured questionnaire from 302 bank employees. These banks comprised of commercial …
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