1 Basic DEA Models -- 2 Measure-specific DEA Models -- 3 Returns-to-Scale -- 4 DEA with Preference -- 5 Modeling Undesirable Measures -- 6 Context-dependent Data Envelopment Analysis -- 7 Benchmarking Models -- 8 Models for Evaluating Value Chains -- 9 Congestion -- 10 Super Efficiency -- 11...

Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance - Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating...

Chapter 1: Data Envelopment Analysis -- Chapter 2: Envelopment DEA Models -- Chapter 3: Multiplier DEA Model -- Chapter 4: DEA Cross Efficiency -- Chapter 5: Slack-Based DEA Models -- Chapter 6: Measure-Specific DEA Models.- Chapter 7: Non-radical DEA Models and DEA with Preference -- Chapter 8:...