This study examines the moderating effects of performance measurement systems (PMS), i.e. PMS sophistication (i.e. BSC-like PMS), on the relationships between internal values drivers (internal efficiency, employee commitment, organizational flexibility) and performance outcomes (customer...

Purpose – Since the introduction of the concept of the balanced scorecard (BSC) in the early 1990s, researchers and practitioners have been discussing its impact on managerial and organizational performance. However, there are still few empirical results available in favor of the effectiveness...

Einführung -- Begriffliche und konzeptionelle Grundlagen der Untersuchung -- Ableitung des Forschungsmodells -- Operationalisierung des Forschungsmodells -- Methodische Konzeption der Studie -- Ergebnisse der empirischen Studie -- Schlussbetrachtung.

It is challenging to design appropriate incentives for ambidextrous work settings in which individuals have to perform well on both exploitative routine tasks and explorative non-routine tasks simultaneously. The present study builds on Hecht et al. (2012) and examines spillovers from...