Measuring and managing the performance of a business is one of the main requirements of the management of any organization. This book introduces new contexts and themes of application and presents emerging research areas related to business performance measurement and management. It draws...

1 Basic DEA Models -- 2 Measure-specific DEA Models -- 3 Returns-to-Scale -- 4 DEA with Preference -- 5 Modeling Undesirable Measures -- 6 Context-dependent Data Envelopment Analysis -- 7 Benchmarking Models -- 8 Models for Evaluating Value Chains -- 9 Congestion -- 10 Super Efficiency -- 11...