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~subject:"Firm performance"
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Firm performance
Consumer behaviour
147
Konsumentenverhalten
140
Customer satisfaction
55
Service quality
51
Dienstleistungsqualität
50
Kundenzufriedenheit
50
Beziehungsmarketing
46
Relationship marketing
46
Hotel industry
32
Hotellerie
32
Corporate social responsibility
30
Beschwerdemanagement
26
Complaint management
26
Corporate Social Responsibility
26
Gastronomie
26
Restaurant industry
26
Preismanagement
24
Pricing strategy
24
USA
24
United States
24
Experiment
20
Emotion
19
Hospitality industry
19
Gastgewerbe
18
Revenue management
16
Revenue-Management
16
Advertising effects
13
Werbewirkung
13
Dienstleistungssektor
12
Service industry
12
Viral marketing
11
Virales Marketing
11
CSR
10
Customer service
10
Gender
10
Kundenservice
10
Brand image
8
Geschlecht
8
Loyalty program
8
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1
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Article
8
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7
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7
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1
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English
8
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Mattila, Anna S.
7
O'Neill, John
2
Ahn, Jin Sun
1
Assaf, A. Georges
1
Dai, Weiqi
1
Guillet, Basak Denizci
1
Hanson, Bjorn
1
Jolly, Phillip M.
1
Josiassen, Alexander
1
Lee, Seoki
1
Lin, Michael S.
1
Mao, Zhenxing
1
Noone, Breffni M.
1
Sharma, Amit
1
Xiao, Qu
1
Yeon, Jihwan
1
Zhao, Xinyuan
1
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International journal of hospitality management
2
Tourism economics : the business and finance of tourism and recreation
2
Cornell hospitality quarterly : CQ
1
International journal of contemporary hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
The Cornell School of hotel administration handbook of applied hospitality strategy
1
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ECONIS (ZBW)
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1
Firm performance during a crisis : effects of adhocracy culture, incremental product innovation, and firm size
Noone, Breffni M.
;
Lin, Michael S.
;
Sharma, Amit
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
1
,
pp. 153-183
Persistent link: https://www.econbiz.de/10014633457
Saved in:
2
How do we measure performance at the firm and unit level?
Mattila, Anna S.
- In:
The Cornell School of hotel administration handbook of …
,
(pp. 938-942)
.
2010
Persistent link: https://www.econbiz.de/10008665663
Saved in:
3
The role of hotel owners : the influence of corporate strategies on hotel performance
Xiao, Qu
;
O'Neill, John
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
24
(
2012
)
1
,
pp. 122-139
Persistent link: https://www.econbiz.de/10009510218
Saved in:
4
A descriptive examination of corporate governance in the hospitality industry
Guillet, Basak Denizci
;
Mattila, Anna S.
- In:
International journal of hospitality management
29
(
2010
)
4
,
pp. 677-684
Persistent link: https://www.econbiz.de/10008758174
Saved in:
5
The relationship of sales and marketing expenses to hotel performance in the United States
O'Neill, John
;
Hanson, Bjorn
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
49
(
2008
)
4
,
pp. 355-363
Persistent link: https://www.econbiz.de/10003774190
Saved in:
6
How does social capital influence the hospitality firm's financial performance? : the moderating role of entrepreneurial activities
Dai, Weiqi
;
Mao, Zhenxing
;
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 42-55
Persistent link: https://www.econbiz.de/10011413942
Saved in:
7
Advertising spending, firm performance, and the moderating impact of CSR
Assaf, A. Georges
;
Josiassen, Alexander
;
Ahn, Jin Sun
; …
- In:
Tourism economics : the business and finance of tourism …
23
(
2017
)
7
,
pp. 1484-1495
Persistent link: https://www.econbiz.de/10011772672
Saved in:
8
The impact of environmental management on firm performance in the U.S. lodging REITs : the moderating role of outside board of directors
Yeon, Jihwan
;
Lee, Seoki
;
Jolly, Phillip M.
;
Mattila, …
- In:
Tourism economics : the business and finance of tourism …
29
(
2023
)
2
,
pp. 513-532
Persistent link: https://www.econbiz.de/10014246049
Saved in:
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