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Pricing and operational performance in discretionary services

Tong, Chunyang; Rajagopalan, Sampath - In: Production and operations management : an international … 23 (2014) 4, pp. 689-703

Persistent link: https://www.econbiz.de/10010364027

Quality certification, performance and size in hotel chains

Pereira-Moliner, Jorge; Tarí, Juan José - In: Tourism economics : the business and finance of tourism … 21 (2015) 2, pp. 307-324

Persistent link: https://www.econbiz.de/10011296990

The impact of quality management practices on performance : an empirical study

Patyal, Vishal Singh; Koilakuntla, Maddulety - In: Benchmarking : an international journal ; BIJ 24 (2017) 2, pp. 511-535

Persistent link: https://www.econbiz.de/10011626214

Quality moderates market competition : evidence of Taiwanese service industry

Yang, Yi-Fang; Chen, Yahn-Shir - In: International journal of quality & reliability management 33 (2016) 9, pp. 1332-1345

Persistent link: https://www.econbiz.de/10011607094

The quality effect on the profitability of US airline companies

Kalemba, Nicole; Campa-Planas, Fernando - In: Tourism economics : the business and finance of tourism … 24 (2018) 3, pp. 251-269

Persistent link: https://www.econbiz.de/10011872650

The impact of relational capital on supplier quality integration and operational performance

Yu, Yubing; Huo, Baofeng - In: Total quality management & business excellence 30 (2019) 11, pp. 1282-1301

Persistent link: https://www.econbiz.de/10012199839

Customer satisfaction and different evaluation of it by companies

Suchánek, Petr; Králová, Maria - In: Economic research 31 (2018) 1,2, pp. 1330-1350

Persistent link: https://www.econbiz.de/10012391483

Factors determining the success of decision making and performance of Portuguese companies

Monteiro, Albertina Paula; Vale, Joana; Silva, Amélia - In: Administrative Sciences : open access journal 11 (2021) 4, pp. 1-24

This paper empirically examines the impact of the quality of information and control system (the internal control system, the accounting information system, the financial information, and the non-financial information) on decision-making success and business performance. It follows a...

Persistent link: https://www.econbiz.de/10012793701

The predictive ability of different customer feedback metrics for retention

Haan, Evert de; Verhoef, Peter C.; Wiesel, Thorsten - In: International journal of research in marketing : IJRM ; … 32 (2015) 2, pp. 195-206

Persistent link: https://www.econbiz.de/10011337502

Service quality and financial performance analysis in low-cost airlines : an integrated multi-criteria quadrant application

Durmaz, Emrah; Akan, Şahap; Bakır, Mahmut - In: International journal of economics and business … 20 (2020) 2, pp. 168-191

Persistent link: https://www.econbiz.de/10012271196