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Farzana Parveen; Noor Ismawati Jaafar; Sulaiman Ainin - In: Management decision : MD 54 (2016) 9, pp. 2208-2234

Persistent link: https://www.econbiz.de/10011551567

Marketing capabilities in the digital environment : consequences on the performance of the company

Pașcalău, Valentina-Simona - In: Oradea journal of business and economics 5 (2020) 1, pp. 106-114

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Boosting customer orientation through coaching : a Canadian study

Pousa, Claudio; Mathieu, Anne - In: The international journal of bank marketing : IJBM 32 (2014) 1, pp. 60-81

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E-SERVQUAL and its impact on the performance of Islamic banks in Malaysia from the customer’s perspective

Baber, Hasnan - In: Journal of Asian finance, economics and business : JAFEB 6 (2019) 1, pp. 169-175

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Management customer complaints and performance : banks, be careful!

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Bank relationships and firm profitability

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The Impact of Competitive Environment on the Market Orientation - Performance Relationship in the Banking Industry

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Several researchers have established a positive relationship between market orientation and firm performance, while others established negative or no relationship. These mixed results probably suggests that there are some moderating variables impacting on these relationship (Kumar and...

Persistent link: https://www.econbiz.de/10014202380

Effect of digital banking-related customer experience on banks' financial performance during Covid-19 : a perspective from Vietnam

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Non-customer business and firm success

Schulze, Christian; Bermes, Manuel; Skiera, Bernd - In: Value creation and economic sustainability in banking, (pp. 67-92). 2012

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The impact of market orientation strategy on performance of commercial banks in Jordan

Al-Hawary, Sulieman Ibraheem Shelash; Al-hawajreh, … - In: International journal of business information systems : … 14 (2013) 3, pp. 261-279

Persistent link: https://www.econbiz.de/10010205071