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The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry
Pérez, Andrea; Martínez, Patricia; Rodríguez del … - In: Service business 7 (2013) 3, pp. 459-481
Persistent link: https://www.econbiz.de/10009776966
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CSR identity and image : are they aligned in the banking industry?
Pérez, Andrea; Rodríguez del Bosque, Ignacio A. - In: Corporate social responsibility : challenges, benefits …, (pp. 65-86). 2014
Persistent link: https://www.econbiz.de/10010399016
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Organizational and corporate identity revisited : toward a comprehensive understanding of identity in business
Pérez, Andrea; Rodríguez del Bosque, Ignacio A. - In: Corporate reputation review : an international journal 17 (2014) 1, pp. 3-27
Persistent link: https://www.econbiz.de/10010351359
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Customer values and CSR image in the banking industry
Pérez, Andrea; Rodríguez del Bosque, Ignacio A. - In: Journal of financial services marketing : JFSM 20 (2015) 1, pp. 46-61
Persistent link: https://www.econbiz.de/10011298753
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Corporate social responsibility and customer loyalty : exploring the role of identification, satisfaction and type of company
Pérez, Andrea; Rodríguez del Bosque, Ignacio A. - In: The journal of services marketing 29 (2015) 1, pp. 15-25
Persistent link: https://www.econbiz.de/10010531150
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How customers construct corporate social responsibility images : testing the moderating role of demographic characteristics
Pérez, Andrea; Rodríguez del Bosque, Ignacio A. - In: Business research quarterly : BRQ 18 (2015) 2, pp. 127-141
Persistent link: https://www.econbiz.de/10010533279
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How customer support for corporate social responsibility influences the image of companies : evidence from the banking industry
Pérez, Andrea; Rodríguez del Bosque, Ignacio A. - In: Corporate social responsibility and environmental management 22 (2015) 3, pp. 155-168
Persistent link: https://www.econbiz.de/10011342782
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Exploring the role of CSR in the organizational identity of hospitality companies : a case from the Spanish tourism industry
Martínez, Patricia; Pérez, Andrea; Rodríguez del … - In: Journal of business ethics : JOBE 124 (2014) 1, pp. 47-66
Persistent link: https://www.econbiz.de/10010424769
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CSR and customer loyalty : the roles of trust, customer identification with the company and satisfaction
Martínez, Patricia; Rodríguez del Bosque, Ignacio A. - In: International journal of hospitality management 35 (2013), pp. 89-99
Persistent link: https://www.econbiz.de/10010225848
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Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia; Rodríguez del … - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 1-23
Persistent link: https://www.econbiz.de/10010526384