The paper enhances micro-cognitive understandings of how organisational values can build internal reputation. Drawing-on a multi-method case study of a private hospital in Malaysia, we show the process of how values are internalised within organisations. We illustrate how different internal...

This chapter outlines the definitions of the concept of reputation and shows how they derive from different disciplines. The authors also discuss how they are inter-related in the management literature. Reputation is closely linked to an organization's perceived capacity to produce high-quality...

We study how ethical behavior by firms leads to ethical reputation building. Based on our in-depth studies of two firms in India and Zimbabwe that resisted corruption and survived for extended time periods, we propose that in addition to behaving ethically, firms need to elicit favorable...