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Drivers of airline loyalty : evidence from the business travelers in China
Vlachos, Ilias; Lin, Zhibin - In: Transportation research / E : an international journal 71 (2014), pp. 1-17
Persistent link: https://www.econbiz.de/10010439550
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An advanced analytical framework for improving customer satisfaction : a case of air passengers
Lin, Zhibin; Vlachos, Ilias - In: Transportation research / E : an international journal 114 (2018), pp. 185-195
Persistent link: https://www.econbiz.de/10011870628