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Measuring airport service quality : a multidimensional approach
Bezerra, George Christian Linhares; Gomes, Carlos Francisco - In: Journal of air transport management 53 (2016), pp. 85-93
Persistent link: https://www.econbiz.de/10011546120
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The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport
Bezerra, George C. L.; Gomes, Carlos Francisco - In: Journal of air transport management 44/45 (2015), pp. 77-81
Persistent link: https://www.econbiz.de/10011341616
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Performance measurement practices in airports : multidimensionality and utilization patterns
Bezerra, George C. L.; Gomes, Carlos Francisco - In: Journal of air transport management 70 (2018), pp. 113-125
Persistent link: https://www.econbiz.de/10011883704
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Performance measurement in airport settings : a systematic literature review
Bezerra, George C. L.; Gomes, Carlos Francisco - In: Benchmarking : an international journal ; BIJ 23 (2016) 4, pp. 1027-1050
Persistent link: https://www.econbiz.de/10011570761
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Antecedents and consequences of passenger satisfaction with the airport
Bezerra, George C. L.; Gomes, Carlos Francisco - In: Journal of air transport management 83 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012170254
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Determinants of passenger loyalty in multi-airport regions : implications for tourism destination
Bezerra, George C. L.; Gomes, Carlos Francisco - In: Tourism management perspectives : TMP 31 (2019), pp. 145-158
Persistent link: https://www.econbiz.de/10012112993