Mahato, Satyajit; Dixit, Amit Rai; Agrawal, Rajeev; … - In: Benchmarking: An International Journal 31 (2023) 9, pp. 3190-3215
Purpose This study investigates the quantitative aspect of the various strains of operational excellence (OE) and competitive-potential (CP) in the SME sector. It has five steps, i.e., identifying the key performance constructs of OE and their hypothesized relationship pattern from literature,...