The relation between company longevity and its performance is undeniable; however the relationship between sustainability and performance remains the subject of multiple studies which seem to confirm a positive link. But what type of relationship exists between a firm’s longevity and...

This article investigates the use and the satisfaction derived from e-learning training by sales representatives of commercial banks in France.The research carried out among these representatives concerns a banking training scheme which was followed from work or from home. The analysis of the...

This article evaluates the quality of Internet banking services in France, and shows quality differences that result from underdevelopment of services such as "informational” or “customer relationships management” services. The certification process is then presented as a solution to...