Perrigot, Rozenn; Basset, Guy; Cliquet, Gérard - In: International Journal of Retail & Distribution Management 39 (2011) 6, pp. 434-455
Purpose – The purpose of this paper is to highlight the various means of communication available to franchisors in attracting prospective franchisees more effectively than their competitors. In addition, it explores the potential use of Web 2.0 resources by franchisors....