Purpose – This study proposed to investigate the phenomenon of intention to quit among frontline employees. The main objectives of the current study were to examine the level of intention to leave and what factors influence the employees to consider leaving their organisations....

Purpose – The purpose of this paper is designed to test a conceptual model founded on the theoretical background generated above, and to evaluate the latent factor structure of organisational commitment among frontline employees in Jordanian organisations. Design/methodology/approach –...