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Exploration of lead factors affecting service recovery
Lin, Wen-bao - In: The service industries journal 29 (2009) 11/12, pp. 1529-1546
Persistent link: https://www.econbiz.de/10003928492
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Establishment of an experience value model
Lin, Wen-bao - In: International journal of commerce and management 20 (2010) 2, pp. 151-166
Persistent link: https://www.econbiz.de/10008651892
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Service recovery expectation model : from the perspectives of consumers
Lin, Wen-bao - In: The service industries journal 30 (2010) 5/6, pp. 873-889
Persistent link: https://www.econbiz.de/10003993297
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Relevant factors that affect service recovery performance
Lin, Wen-bao - In: The service industries journal 30 (2010) 5/6, pp. 891-910
Persistent link: https://www.econbiz.de/10003993299
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Factors affecting the effects of service recovery from an integrated point of view
Lin, Wen-bao - In: Total quality management & business excellence : an … 22 (2011) 3/4, pp. 443-459
Persistent link: https://www.econbiz.de/10009010709
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Service recovery model : the integrated view
Lin, Wen-bao - In: The service industries journal 29 (2009) 5/6, pp. 669-691
Persistent link: https://www.econbiz.de/10003880554