Higher education plays a central role in the current digital revolution. This sector is experiencing a constant process of digital transformation (DT) that is expected to produce substantial instabilities in the currently used business tools. However, the literature still lacks research...

Although many studies have focused on significant role of total quality management (TQM) in literature, little attention has been paid to using the fuzzy multiple criteria decision making (FMCDM) for analysis TQM factors especially in the context of hospitality. The purpose of this study is to...