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Exploring customer equity and the role of service experience in the casino service encounter

Wong, IpKin Anthony - In: International journal of hospitality management 32 (2013), pp. 91-101

Persistent link: https://www.econbiz.de/10009717665

Development and validation of the casino service quality scale : CASERV

Wong, IpKin Anthony; Fong, Veronica Hoi In - In: International journal of hospitality management 31 (2012) 1, pp. 209-217

Persistent link: https://www.econbiz.de/10009406137

Beyond hardcore gambling : understanding why mainland Chinese visit casinos in Macau

Wong, IpKin Anthony; Rosenbaum, Mark S. - In: Journal of hospitality & tourism research : JHTR ; the … 36 (2012) 1, pp. 32-51

Persistent link: https://www.econbiz.de/10009504065

Understanding casino experiential attributes : an application to market positioning

Wong, IpKin Anthony; Wu, JiaYi Seven - In: International journal of hospitality management 35 (2013), pp. 214-224

Persistent link: https://www.econbiz.de/10010225794

Examining the impacts of community and organization embeddedness on self-initiated expatriates : the moderating role of expatriate-dominated private sector

Lo, Ka In Helena; Wong, IpKin Anthony; Yam, C. M. Richard; … - In: The international journal of human resource management 23 (2012) 20, pp. 4211-4230

Persistent link: https://www.econbiz.de/10009665090

Corporate and social performance links in the gaming industry

Vong, Fanny; Wong, IpKin Anthony - In: Journal of business research : JBR 66 (2013) 9, pp. 1674-1681

Persistent link: https://www.econbiz.de/10009756997

Do perceived CSR initiatives enhance customer preference and loyalty in casinos?

Liu, Matthew Tingchi; Wong, IpKin Anthony; Chu, Rongwei; … - In: International journal of contemporary hospitality management 26 (2014) 7, pp. 1024-1045

Persistent link: https://www.econbiz.de/10010426100

Examining casino service quality in the Asian Las Vegas : an alternative approach

Wong, IpKin Anthony; Fong, Veronica Hoi In - In: Journal of hospitality marketing & management 19 (2010) 8, pp. 842-865

Persistent link: https://www.econbiz.de/10008748449

Understanding perceived casino service difference among casino players

Wong, IpKin Anthony; Fong, Hoi In Veronica; Liu, … - In: International journal of contemporary hospitality management 24 (2012) 5, pp. 753-773

Persistent link: https://www.econbiz.de/10009568730

Can a socially responsible casino better retain its management staff? : from a internal customer perspective

Liu, Matthew; Wong, IpKin Anthony; Chu, Rongwei; Shi, … - In: Asia Pacific journal of marketing and logistics 26 (2014) 6, pp. 520-539

Persistent link: https://www.econbiz.de/10010495848