This paper is based on Ille, 2013. Both papers analyze the same models, but in contrast, this paper does not provide an analytical solution but rather resorts to simulations. This allows the reader, who is familiar with the former article, to retrace the results more thoroughly and without the...

We study the impact of tipping in a service facility on the server's tipping wage, in the presence of an endogenously formed social norm. The problem is modeled as a two-stage tipping game: In the first stage, delay-sensitive customers arrive at an M/M/1 facility and decide whether to join or...