Purpose This paper aims to study a dominant e-retailer operating its own e-marketplace (B2C) to host peer competitor as well as acting as a traditional retailer (“dual-format” retailing as in Mantin and Krishnan 2014). The dominant retailer offers a two-part tariff charging scheme to a...

Purpose: The purpose of this paper is, to examine the optimal pricing and ordering strategy of two competing chains with customer returns in Bertrand-Nash game and Stackelberg game, and to investigate in what cases the manufacturer can make more profits from customer returns policy....