We study the use of customer voting systems that enable information acquisition from strategic customers to improve pricing and product development decisions. In these systems, the firm presents customers with a product design and gives them the opportunity to cast a vote on this design, a vote...

We model a service provider whose agents endogenously determine their participation and performance level. This paper is motivated by two-sided marketplaces and work-from-home call centers, which crowdsource incoming demand to a pool of agents. The agents are ranked in a prespecified number of...