We model a single-supplier, 73-store supply chain as a dynamic discrete choice problem. We estimate the model with transaction-level data, spanning 3,251 products and 1,370 days. We find two interrelated phenomena: the bullwhip effect and ration gaming. To establish the bullwhip effect, we show...

Are automakers averse to consumer complaints or to the government recalls they attract? We study this question with 8,439 manufacturer recalls, 5,685 government recalls, and 976,062 SaferCar complaints. The government's SaferCar program enables consumers to report quality issues. Mining the text...