Open source software (OSS) development teams use informal communication to coordinate their work towards common goals. According to software engineering folklore, the architecture and the organization of the final product depend on the communication patterns of the contributors. Unlike in a...

Advances in information technology increasingly allow firms to identify expensive, high-cost customers, who are not only individually less profitable for firms but also raise the average marginal cost incurred by firms and thus impose a negative externality on inexpensive customers. Should...