Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Gastgewerbe"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Complaining in cyberspace : th...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Gastgewerbe
Consumer behaviour
27
Konsumentenverhalten
26
Dienstleistungsqualität
23
Service quality
23
Customer satisfaction
18
Kundenzufriedenheit
16
Beschwerdemanagement
10
China
10
Complaint management
10
Holiday behaviour
10
Hotel industry
10
Hotellerie
10
Urlaubsverhalten
10
Australia
9
Beziehungsmarketing
9
Relationship marketing
9
Viral marketing
8
Virales Marketing
8
Tourism
7
Airline
6
Australien
6
Fluggesellschaft
6
Internet marketing
6
Online-Marketing
6
Tourism marketing
6
Tourismus
6
Tourismusmarketing
6
Brand image
5
Brand loyalty
5
Confidence
5
Hospitality industry
5
Markenimage
5
Online retailing
5
Online-Handel
5
Personalisierung
5
Personalization
5
Social Web
5
Social web
5
Vertrauen
5
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
5
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Aufsatz im Buch
1
Book section
1
Language
All
English
5
Author
All
Sparks, Beverley
5
Butcher, Ken
3
King, Ceridwyn
1
Lee, Yun Lok
1
McColl-Kennedy, Janet R.
1
So, Kevin Kam Fung
1
Wang, Ying
1
Weber, Karin
1
more ...
less ...
Published in...
All
International journal of hospitality management
2
Handbook of hospitality operations and IT
1
International journal of contemporary hospitality management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Business improvement preferences for small/medium hospitality firms in Australia
Butcher, Ken
;
Sparks, Beverley
- In:
International journal of contemporary hospitality management
23
(
2011
)
3
,
pp. 282-296
Persistent link: https://www.econbiz.de/10009157093
Saved in:
2
Service encounters and face loss : issues of failures, fairness, and context
Lee, Yun Lok
;
Sparks, Beverley
;
Butcher, Ken
- In:
International journal of hospitality management
34
(
2013
),
pp. 384-393
Persistent link: https://www.econbiz.de/10009767477
Saved in:
3
The service encounter
Sparks, Beverley
;
Weber, Karin
- In:
Handbook of hospitality operations and IT
,
(pp. 109-137)
.
2008
Persistent link: https://www.econbiz.de/10003807229
Saved in:
4
Predictors of customer service training in hospitality firms
Butcher, Ken
;
Sparks, Beverley
;
McColl-Kennedy, Janet R.
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 389-396
Persistent link: https://www.econbiz.de/10003855819
Saved in:
5
The role of customer engagement in building consumer loyalty to tourism brands
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
1
,
pp. 64-78
Persistent link: https://www.econbiz.de/10011427743
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
