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~subject:"Gastgewerbe"
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Gastgewerbe
Service quality
19
Dienstleistungsqualität
18
Arbeitsverhalten
14
Customer satisfaction
14
Job satisfaction
14
Work behaviour
14
Arbeitszufriedenheit
13
Hospitality industry
12
Hospital
11
Krankenhaus
11
Kundenzufriedenheit
11
Service recovery performance
10
Beschwerdemanagement
9
Complaint management
9
Betriebsklima
8
Error management
8
Human Resource Management
8
Organizational behaviour
8
Personalmanagement
8
Relationship marketing
8
Verhalten in Organisationen
8
Work climate
8
Beziehungsmarketing
7
Corporate culture
7
Unternehmenskultur
7
Consumer behaviour
6
Employee retention
6
Human resource management
6
Mitarbeiterbindung
6
Dienstleistungssektor
5
Emotion
5
Führungsstil
5
Gerechtigkeit
5
Hotel industry
5
Hotel, Restaurant, and Institutional Management
5
Hotellerie
5
Justice
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Knowledge management
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Konsumentenverhalten
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English
12
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Guchait, Priyanko
10
Gip, Huy
2
Madera, Juan M.
2
Namasivayam, Karthik
2
Wang, Chen-Ya
2
Zhao, Xinyuan
2
Ann, Saehya
1
Belarmino, Amanda Mapel
1
Chiang, Cheng-Hsin
1
Cho, Seonghee
1
Dawson, Mary
1
Do The Khoa
1
Hua, Nan
1
Johanson, Misty M.
1
King, Ceridwyn A.
1
Lin, Ingrid Y.
1
Lu, Lu
1
Madera, Juan
1
Molina-Collado, Arturo
1
Okumus, Fevzi
1
Peyton, Taylor
1
Ruetzler, Tanya
1
Taylor, Jim
1
Toldi, Nicole
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Wang, Xingyu
1
Weng, Wan-Ting
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Wu, Luorong
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International journal of hospitality management
5
International journal of contemporary hospitality management
4
Service business
2
Handbook of hospitality operations and IT
1
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ECONIS (ZBW)
12
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1
The relationship of chronic regulatory focus to work–family conflict and job satisfaction
Zhao, Xinyuan
;
Namasivayam, Karthik
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 458-467
Persistent link: https://www.econbiz.de/10009503296
Saved in:
2
The servicescape
Namasivayam, Karthik
;
Lin, Ingrid Y.
- In:
Handbook of hospitality operations and IT
,
(pp. 43-62)
.
2008
Persistent link: https://www.econbiz.de/10003806946
Saved in:
3
21st century leadership research in hospitality management : a state-of-the-art systematic literature review
Guchait, Priyanko
;
Peyton, Taylor
;
Madera, Juan M.
;
Gip, Huy
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4259-4296
Persistent link: https://www.econbiz.de/10014430109
Saved in:
4
Video interviewing : a potential selection tool for hospitality managers ; a study to understand applicant perspective
Guchait, Priyanko
;
Ruetzler, Tanya
;
Taylor, Jim
;
Toldi, …
- In:
International journal of hospitality management
36
(
2014
),
pp. 90-100
Persistent link: https://www.econbiz.de/10010239327
Saved in:
5
Employees intent to leave : a comparison of determinants of intent to leave versus intent to stay
Cho, Seonghee
;
Johanson, Misty M.
;
Guchait, Priyanko
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 374-381
Persistent link: https://www.econbiz.de/10003855813
Saved in:
6
When customers want to become frontline employees : an exploratory study of decision factors and motivation types
Wang, Chen-Ya
;
Guchait, Priyanko
;
Chiang, Cheng-Hsin
; …
- In:
Service business
11
(
2017
)
4
,
pp. 871-900
Persistent link: https://www.econbiz.de/10011915017
Saved in:
7
Can error management culture increase work engagement in hotels? : the moderating role of gender
Guchait, Priyanko
;
Zhao, Xinyuan
;
Madera, Juan
;
Hua, Nan
; …
- In:
Service business
12
(
2018
)
4
,
pp. 757-778
Persistent link: https://www.econbiz.de/10011919764
Saved in:
8
Strategic human resources management research in hospitality and tourism : a review of current literature and suggestions for the future
Madera, Juan M.
;
Dawson, Mary
;
Guchait, Priyanko
; …
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 48-67
Persistent link: https://www.econbiz.de/10011611087
Saved in:
9
Hospitality aesthetic labor management : consumers' and prospective employees' perspectives of hospitality brands
Wu, Luorong
;
King, Ceridwyn A.
;
Lu, Lu
;
Guchait, Priyanko
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241859
Saved in:
10
Effectiveness of error management training in the hospitality industry : impact on perceived fairness and service recovery performance
Yao, Sheng
;
Wang, Xingyu
;
Yu, Heyao
;
Guchait, Priyanko
- In:
International journal of hospitality management
79
(
2019
),
pp. 78-88
Persistent link: https://www.econbiz.de/10012012973
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