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Gastgewerbe
Consumer behaviour
59
Konsumentenverhalten
58
Dienstleistungsqualität
31
Service quality
31
Customer satisfaction
29
Relationship marketing
29
Beziehungsmarketing
28
Kundenzufriedenheit
25
Hotel industry
24
Hotellerie
24
Tourism
22
Tourismus
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Holiday behaviour
19
Urlaubsverhalten
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Hospitality industry
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Tourism industry
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Tourismuswirtschaft
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China
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Australia
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Beschwerdemanagement
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Complaint management
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Brand management
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Markenführung
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Sharing economy
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Social Web
10
Social web
10
Viral marketing
10
Virales Marketing
10
Brand image
9
Customer integration
9
Internet marketing
9
Kundenintegration
9
Markenimage
9
Online-Marketing
9
Tourism marketing
9
Tourismusmarketing
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Airline
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Australien
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Brand loyalty
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English
17
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So, Kevin Kam Fung
13
Kim, Hyunsu
6
Sparks, Beverley
5
Li, Xiang
4
Butcher, Ken
3
Jeong, Miyoung
2
King, Ceridwyn
2
Li, Jing
2
Shin, Hyejo Hailey
2
DiPietro, Robin B.
1
He, Yueying
1
Hudson, Simon
1
Lee, Yun Lok
1
McColl-Kennedy, Janet R.
1
Meng, Fang
1
Mihalik, Brian J.
1
Qi, Rui
1
Shin, Seunghun
1
Smith, Scott
1
Wang, Ying
1
Weber, Karin
1
Wu, Luorong
1
Xiong, Lina
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International journal of hospitality management
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
International journal of contemporary hospitality management
2
The Cornell hospitality quarterly
2
Handbook of hospitality operations and IT
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Tourism economics : the business and finance of tourism and recreation
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ECONIS (ZBW)
17
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1
The role of customer engagement in building consumer loyalty to tourism brands
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
1
,
pp. 64-78
Persistent link: https://www.econbiz.de/10011427743
Saved in:
2
Artificial intelligence in hospitality and tourism : insights from industry practices, research literature, and expert opinions
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Shin, Seunghun
;
Li, Jing
- In:
Journal of hospitality & tourism research : JHTR ; the …
49
(
2025
)
2
,
pp. 366-385
Persistent link: https://www.econbiz.de/10015193312
Saved in:
3
Cross-validating the measurement scale for consumers' experience with hospitality and tourism technology : a multi-sector approach
Shin, Hyejo Hailey
;
So, Kevin Kam Fung
;
Jeong, Miyoung
- In:
International journal of contemporary hospitality management
36
(
2024
)
12
,
pp. 4215-4236
Persistent link: https://www.econbiz.de/10015145523
Saved in:
4
Customer engagement in hospitality and tourism services
So, Kevin Kam Fung
;
Li, Xiang
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 171-177
Persistent link: https://www.econbiz.de/10012201138
Saved in:
5
A decade of customer engagement research in hospitality and tourism : a systematic review and research agenda
So, Kevin Kam Fung
;
Li, Xiang
;
Kim, Hyunsu
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 178-200
Persistent link: https://www.econbiz.de/10012201140
Saved in:
6
Speaking up because it's my brand : examining employee brand psychological ownership and voice behavior in hospitality organizations
Xiong, Lina
;
So, Kevin Kam Fung
;
Wu, Luorong
;
King, Ceridwyn
- In:
International journal of hospitality management
83
(
2019
),
pp. 274-282
Persistent link: https://www.econbiz.de/10012122098
Saved in:
7
The effect of lodging tax increases on US destinations
Hudson, Simon
;
Meng, Fang
;
So, Kevin Kam Fung
;
Smith, Scott
- In:
Tourism economics : the business and finance of tourism …
27
(
2021
)
1
,
pp. 205-219
Persistent link: https://www.econbiz.de/10012426701
Saved in:
8
Consumers' experience with hospitality and tourism technologies : measurement development and validation
Shin, Hyejo Hailey
;
Jeong, Miyoung
;
So, Kevin Kam Fung
; …
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013383285
Saved in:
9
The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
Saved in:
10
Two decades of customer experience research in hospitality and tourism : a bibliometric analysis and thematic content analysis
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013266131
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