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The role of reference prices in the lodging industry : the moderating effect of an individual's psychological state
Choi, Choongbeom; Choi, Sungwoo; Mattila, Anna S. - In: Journal of travel and tourism marketing 36 (2019) 4, pp. 511-520
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012179430
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A commentary on cross-cultural research in hospitality & tourism inquiry (invited paper for ‘luminaries’ special issue of International Journal of Hospitality Management)
Mattila, Anna S. - In: International journal of hospitality management 76 (2019) 2, pp. 10-12
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011982053
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Other consumers in service encounters : a script theoretical perspective
Miao, Li; Mattila, Anna S.; Mount, Dan - In: International journal of hospitality management 30 (2011) 4, pp. 933-941
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009242085
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Examining the spillover effect of frontline employees' work-family conflict on their affective work attitudes and customer satisfaction
Zhao, Xinyuan; Mattila, Anna S. - In: International journal of hospitality management 33 (2013), pp. 310-315
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009746354
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The effect of regulatory focus and delay type on consumers' reactions to delay
Yang, Wan; Mattila, Anna S.; Hou, Yuansi - In: International journal of hospitality management 32 (2013), pp. 113-120
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009717661
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The relationship between consumer complaining behavior and service recovery : an integrative review
Kim, Kyungmin; Wang, Chenya; Mattila, Anna S. - In: International journal of contemporary hospitality management 22 (2010) 7, pp. 975-991
Persistent link: https://ebvufind01.dmz1.zbw.eu/10008749350
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A descriptive examination of corporate governance in the hospitality industry
Guillet, Basak Denizci; Mattila, Anna S. - In: International journal of hospitality management 29 (2010) 4, pp. 677-684
Persistent link: https://ebvufind01.dmz1.zbw.eu/10008758174
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Discrete negative emotions and customer dissatisfaction responses in a casual restaurant setting
Mattila, Anna S.; Ro, Heejung - In: Journal of hospitality & tourism research : JHTR ; the … 32 (2008) 1, pp. 89-107
Persistent link: https://ebvufind01.dmz1.zbw.eu/10003661362
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A meta-analysis of behavioral intentions for environment-friendly initiatives in hospitality research
Gao, Yixing; Mattila, Anna S.; Lee, Seoki - In: International journal of hospitality management 54 (2016), pp. 107-115
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011474057
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How does social capital influence the hospitality firm's financial performance? : the moderating role of entrepreneurial activities
Dai, Weiqi; Mao, Zhenxing; Zhao, Xinyuan; Mattila, Anna S. - In: International journal of hospitality management 51 (2015), pp. 42-55
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011413942