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Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective

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Modeling venture capital networks in hospitality and tourism entrepreneurial equity financing : an exponential random graph models approach

Liu, Bing; Luo, Chaoliang; Meng, Fang; Jiang, Hui - In: International journal of hospitality management 95 (2021), pp. 1-11

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The effect of lodging tax increases on US destinations

Hudson, Simon; Meng, Fang; So, Kevin Kam Fung; Smith, Scott - In: Tourism economics : the business and finance of tourism … 27 (2021) 1, pp. 205-219

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Management science in hospitality and tourism : theory, practice, and applications

Uysal, Muzaffer (ed.); Schwartz, Zvi (ed.); … - 2017

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Generative artificial intelligence in the hospitality and tourism industry : developing a framework for future research

Dogru, Tarik; Line, Nathaniel D.; Mody, Makarand Amrish; … - In: Journal of hospitality & tourism research : JHTR ; the … 49 (2025) 2, pp. 235-253

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Quality-of-life research in tourism and hospitality

Uysal, Muzaffer; Sirgy, M. Joseph; Kruger, Stefan - In: Managing quality of life in tourism and hospitality, (pp. 1-9). 2018

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Quality-of-life research in tourism and hospitality : implications and future research

Uysal, Muzaffer; Sirgy, M. Joseph; Kruger, Stefan - In: Managing quality of life in tourism and hospitality, (pp. 152-162). 2018

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Managing quality of life in tourism and hospitality

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Management science applications in tourism and hospitality

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Tourist Customer Service Satisfaction : An Encounter Approach

Noe, Francis P - 2010 - 1st ed.

Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other's needs and ultimately care for each other. Yet surprisingly there are few or any books...

Persistent link: https://www.econbiz.de/10012686437