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Gastgewerbe
Consumer behaviour
45
Konsumentenverhalten
44
Relationship marketing
32
Beziehungsmarketing
31
Theorie
24
Theory
23
Customer satisfaction
19
Hotel industry
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Hotellerie
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Kundenzufriedenheit
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Customer integration
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Kundenintegration
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Risk premium
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Holiday behaviour
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Urlaubsverhalten
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So, Kevin Kam Fung
13
Kim, Hyunsu
6
Li, Xiang
4
Jeong, Miyoung
2
King, Ceridwyn
2
Li, Jing
2
Shin, Hyejo Hailey
2
DiPietro, Robin B.
1
Hazée, Simon
1
He, Yueying
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Hudson, Simon
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Meng, Fang
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Mihalik, Brian J.
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Qi, Rui
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Shin, Seunghun
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International journal of hospitality management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
The Cornell hospitality quarterly
2
International journal of contemporary hospitality management
1
Journal of service management
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Tourism economics : the business and finance of tourism and recreation
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ECONIS (ZBW)
14
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1
Artificial intelligence in hospitality and tourism : insights from industry practices, research literature, and expert opinions
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Shin, Seunghun
;
Li, Jing
- In:
Journal of hospitality & tourism research : JHTR ; the …
49
(
2025
)
2
,
pp. 366-385
Persistent link: https://www.econbiz.de/10015193312
Saved in:
2
Cross-validating the measurement scale for consumers' experience with hospitality and tourism technology : a multi-sector approach
Shin, Hyejo Hailey
;
So, Kevin Kam Fung
;
Jeong, Miyoung
- In:
International journal of contemporary hospitality management
36
(
2024
)
12
,
pp. 4215-4236
Persistent link: https://www.econbiz.de/10015145523
Saved in:
3
Customer engagement in hospitality and tourism services
So, Kevin Kam Fung
;
Li, Xiang
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 171-177
Persistent link: https://www.econbiz.de/10012201138
Saved in:
4
A decade of customer engagement research in hospitality and tourism : a systematic review and research agenda
So, Kevin Kam Fung
;
Li, Xiang
;
Kim, Hyunsu
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 178-200
Persistent link: https://www.econbiz.de/10012201140
Saved in:
5
Speaking up because it's my brand : examining employee brand psychological ownership and voice behavior in hospitality organizations
Xiong, Lina
;
So, Kevin Kam Fung
;
Wu, Luorong
;
King, Ceridwyn
- In:
International journal of hospitality management
83
(
2019
),
pp. 274-282
Persistent link: https://www.econbiz.de/10012122098
Saved in:
6
The effect of lodging tax increases on US destinations
Hudson, Simon
;
Meng, Fang
;
So, Kevin Kam Fung
;
Smith, Scott
- In:
Tourism economics : the business and finance of tourism …
27
(
2021
)
1
,
pp. 205-219
Persistent link: https://www.econbiz.de/10012426701
Saved in:
7
Consumers' experience with hospitality and tourism technologies : measurement development and validation
Shin, Hyejo Hailey
;
Jeong, Miyoung
;
So, Kevin Kam Fung
; …
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013383285
Saved in:
8
The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
Saved in:
9
Two decades of customer experience research in hospitality and tourism : a bibliometric analysis and thematic content analysis
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013266131
Saved in:
10
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
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