This report presents part of the results of the first global study on customers’ perceptions on robots in travel, tourism, and hospitality implemented by the authors in 2018-2019. Specifically, the report presents the methodology of the research and elaborates on the key results regarding the...

Companies from the travel, tourism and hospitality industry have started adopting robots, artificial intelligence and service automation technologies (RAISA) in their operations. Self-check-in kiosks, robotic pool cleaners, delivery robots, robot concierges, chatbots, etc., are used increasingly...

Travel, tourism and hospitality companies have started to adopt robots, artificial intelligence and service automation (RAISA) in the form of chatbots, delivery robots, robot-concierge, conveyor restaurants, self-service information/check-in/check-out kiosks, and many others. Despite the huge...

This viewpoint discusses the impacts of automation technologies on tourism and hospitality jobs by delving into the mechanisms through which automation eliminates, transforms, and creates job positions in the industry. It elaborates on the tourism and hospitality jobs of the future, the skills...

The adoption of service robots by both hospitality companies and end consumers raises many questions regarding how companies will adapt to this new technology. The paper investigates how hospitality firms (hotels, restaurants, bars, etc.) need to (re)design their facilities in order to make them...

The paper analyses entrepreneurship as a module/subject in undergraduate programmes and its educational aspects. The paper presents the results from a survey among students in undergraduate programmes in tourism and hospitality and discusses the experience of International University College,...