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Gastgewerbe
Norway
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Slåtten, Terje
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International journal of quality and service sciences
1
Managing service quality : MSQ ; an international journal
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ECONIS (ZBW)
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Antecedents and effects of employees' feelings of joy on employees' innovative behaviour
Slåtten, Terje
- In:
International journal of quality and service sciences
3
(
2011
)
1
,
pp. 93-109
Persistent link: https://www.econbiz.de/10009012258
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Antecedents and effects of engaged frontline employees : a study from the hospitality industry
Slåtten, Terje
;
Mehmetoglu, Mehmet
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
1
,
pp. 88-107
Persistent link: https://www.econbiz.de/10008989019
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