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Service failure management system : evidence from the Indian hospitality industry
Vikash
;
Kaushik, Neeraj
- In:
International journal of services and operations …
48
(
2024
)
3
,
pp. 395-408
Persistent link: https://www.econbiz.de/10015066785
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Consumers' adoption of artificial intelligence and robotics in hospitality and tourism sector : literature review and future research agenda
Goel, Pooja
;
Kaushik, Neeraj
;
Sivathanu, Brijesh
; …
- In:
Tourism review
77
(
2022
)
4
,
pp. 1081-1096
Persistent link: https://www.econbiz.de/10013368947
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