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Examining the spillover effects of problems at home on proactive customer service performance in the hospitality industry : the overlooked side of the work-family interface
Cheng, Bao; Guo, Gongxing; Dong, Yun; Peng, Yan - In: Journal of hospitality marketing & management 30 (2021) 3, pp. 354-372
Persistent link: https://www.econbiz.de/10012513777
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Willingness to share or not to share? : understanding the motivation mechanism of knowledge sharing for hospitality workforce
Hon, Alice H. Y.; Fung, Clare P. Y.; Senbeto, Dagnachew Leta - In: Journal of hospitality marketing & management 31 (2022) 1, pp. 77-96
Persistent link: https://www.econbiz.de/10012821049
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Does standardized service fit all? : novel service encounter in frontline employee-customer interface
Lai, John; Lui, Steven S.; Hon, Alice H. Y. - In: International journal of contemporary hospitality management 26 (2014) 8, pp. 1341-1363
Persistent link: https://www.econbiz.de/10010467877
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When my pay is lower than my expatriate colleagues : where do the hospitality managers go from here?
Hon, Alice H. Y.; Gamor, Emmanuel - In: International journal of hospitality management 95 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012547926
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A good night's sleep matters for tourists : an empirical study for hospitality professionals
Hon, Alice H. Y.; Fung, Clare P. Y. - In: Journal of hospitality & tourism research : JHTR ; the … 43 (2019) 8, pp. 1153-1175
Persistent link: https://www.econbiz.de/10012154998
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Seasonality in tourism and hospitality : a review and typology for future research
Senbeto, Dagnachew Leta; Hon, Alice H. Y.; Köseoglu, … - In: Tourism analysis : an interdisciplinary tourism & … 29 (2024) 2, pp. 175-186
Persistent link: https://www.econbiz.de/10015406506