Pfohl, Hans‐Christian; Ester, Birgit - In: Benchmarking: An International Journal 6 (1999) 1, pp. 22-45
This article shows the use of benchmarking for the spare parts logistics in the German mechanical industry (investment … goods or capital goods). After pointing out the areas of benchmarking application, the use of total function deployment (TFD …) for the evaluation of benchmarking metrics is explained. With TFD customer requirements on spare parts supply and the …